FAQ

Has my order been dispatched?

UK Customers

  • A confirmation email will be sent to you once your order has been dispatched including the estimated delivery date. 
  • Make sure you check the expected delivery date on your email before contacting us about your order.
  • To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via E-mail.

International Customers

  • You'll receive a confirmation email from our warehouse once your order is on its way, including the expected delivery date.
  • Make sure you check the expected delivery date on your email before contacting us about your order.

My order has not yet arrived?

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

  • Sign into My Account to check we have the correct delivery address for your order and your contact details are up to date.
  • Check to see if you have am email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  • Checking with your neighbours to see if they have accepted the parcel on your behalf.
  • Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can't find your parcel, please email us quote your order number. We will reply to you as soon as possible and do our best to locate your parcel straightaway. 

What is standard delivery? 

Standard UK delivery is usually within 2-3 working days (Monday to Saturday 7am-9pm, excluding Sundays and public holidays). There are other delivery options available.  Find out more. We're sorry, but we are unable to specify a delivery date for our standard delivery service.

What is Gym Republics returns policy?

Find out about our returns policy here

Has my order been confirmed?

Once you you have placed an order you will be sent a confirmation email confiming the order details, information and tracking number.